Terms of service
Purchase Agreement
By completing a purchase and checking out, you agree to these Terms of Service and all policies outlined below.
Sales and Purchase Policy
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All sales are final.
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Refunds are not permitted. We do not offer monetary refunds for any purchases.
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All discounted items, promotional purchases and items marked as "final sale" are ineligible for any exchange or alteration.
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Donations made during checkout are non-refundable.
Sizing and Fit Responsibility
It is the customer's responsibility to ensure the correct size is ordered.
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We strongly recommend that you carefully review our Size Chart before placing your order.
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To determine the correct fit, please use a measuring tape in inches to measure key areas like the bust, waist, hips, chest or inseam.
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For longer-length options please ensure you include the height with shoes when determining the necessary length.
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If your measurements do not align with our standard size chart, we highly recommend opting for a custom-sized purchase.
Returns and Exchanges (Standard Items Only)
We strive for your complete satisfaction with the fit of your purchase. For eligible, non-custom items, we offer exchanges for a different size of the same item.
Eligibility and Process:
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Exchange Window: To be eligible for an exchange you must initiate the return and have the item postmarked within 10 business days of the shipment's arrival date.
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Condition: Items must be returned in their original, unused condition, unworn, unaltered, unwashed and with all original tags attached.
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Exchange Limit: Only one size exchange is allowed per individual item purchased.
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Shipping Costs: The customer is responsible for all return shipping costs associated with the exchange.
Custom Orders and Alterations
Custom Purchases:
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Custom purchases are final sale. These items are created specifically for you and are not eligible for exchange or return.
Custom Order Alterations:
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We offer minor alterations on custom orders to customers who notify us within 10 business days of the shipment's arrival.
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The customer is responsible for any shipping costs related to custom order alterations.
Site Security and Privacy
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Frequently Asked Questions
General Questions
Q: Where is your store based?
A: We are an online store proudly based in Los Angeles, California.
Q: Are your products already made?
A: Most of our products are made to order. Each item is handcrafted with attention to detail. Our process begins immediately after you place your order.
Ordering and Sizing
Q: How can I make sure I order the correct size?
A: It is the customer's responsibility to order the correct size as all sales are final. We strongly recommend using a measuring tape in inches to measure your bust, waist, hips, chest or inseam. Please compare your measurements carefully with our Size Chart.
Q: Should I include the height of my shoes?
A: Yes. If you are ordering long-length options please make sure to include the inches of your shoes when determining the overall length needed for the best fit.
Q: What if my measurements don't match your size chart?
A: If your measurements do not correspond with our standard size chart we highly recommend selecting custom sizing to ensure a perfect fit.
Q: How do I know if my order is confirmed?
A: Once your order is successfully placed you will immediately be directed to an order confirmation page. Additionally, you will receive a detailed confirmation email containing your complete order summary and reference number.
Shipping and Delivery
Q: How long will it take to receive my order?
A: Because our garments are handcrafted and made to order please account for both our bespoke production process and shipping transit time. All timelines are calculated in business days (excluding weekends and holidays).
- Standard Orders: Estimated delivery within 28-42 business days from the date of order placement.
- Expedited Orders: Estimated delivery within 14-28 business days from the date of order placement.
- Rush Orders: Estimated delivery within 7-14 business days from the date of order placement.
- Custom Orders: Generally follow the standard production timeline of 28-42 business days unless a custom timeline has been agreed upon in writing.
Delivery timelines depend on both our active atelier production queue and the shipping destination. Once your order has completed production and is dispatched you will receive a tracking confirmation email with live carrier updates. If you require your garment sooner please contact us to discuss priority production availability.
Q: Can I change my shipping address after my order is placed?
A: Yes, we can accommodate shipping address updates only if you contact us before the order has been processed and dispatched. Please reach out to our team immediately with your order details to request any adjustments.
Q: Do you ship internationally?
A: Yes, we ship worldwide and proudly offer global shipping. International transit times and delivery rates vary depending on your specific destination and the delivery method selected at checkout. Please be aware that international customers are responsible for any customs duties, taxes or import fees assessed by their local government. These fees are not included in your purchase price.
Returns and Exchanges
Q: What is your refund policy?
A: All sales are final, and refunds are not permitted. We do not offer monetary refunds for any purchases.
Q: Can I exchange an item if it doesn't fit?
A: Yes, for eligible, non-custom items, we offer a one-time size exchange for the same item. You must initiate the return and have the item postmarked within 10 business days of arrival.
Q: What condition must the item be in for an exchange?
A: The item must be returned in its original condition: unworn, unaltered, unwashed, and with all original tags attached.
Q: Who pays for return shipping costs?
A: The customer is responsible for all return shipping costs associated with any exchange.
Q: Are custom orders eligible for exchange or return?
A: No. Custom purchases are considered final sale and are not eligible for exchange or return. We offer alterations for custom orders that require fit adjustments.